FAQ's
How and Where to Buy Our Books
How can I purchase your books?
You can buy our books directly from our website, www.avamarten.com. Simply browse our catalog, select your desired books, and add them to your cart. Follow the secure checkout process to complete your purchase.
Where else can I buy your books?
Our primary sales channel is our website. Additionally, our books are available on Amazon, Kobo, Google Play Books, Apple Books, and other major vendors in print and digital formats.
Do you offer digital versions of your books?
Yes, we provide digital versions of our books, such as ebooks and audiobooks. These digital products are available for instant download upon purchase.
Ebook and Audiobook Delivery
How will my ebooks or audiobooks be delivered?
Your ebooks are automatically delivered via email from BookFunnel right after purchase. If you don't receive the email within 5 minutes, please check your Spam folder or your Promotions folder if you use Gmail. The email will be sent to the address you provided during checkout.
For technical assistance with your ebook or audiobook, contact help@bookfunnel.com.
How do I access my BookFunnel Library?
To access your BookFunnel Library, log in using the email address you used for purchase at https://My.BookFunnel.com. Your library contains all ebooks purchased from BookFunnel, regardless of the author.
How can I read my ebook?
You can read ebooks on various devices, including:
- Kindle Fire tablets (2015+),
- Nook tablets (2014+),
- Kobo eReaders (excluding Kobo Aura),
- Apple devices with iOS 10+ (2016+),
- Android Tablets/Phones (2013+),
- And computers using Chrome or Firefox browsers.
How do I listen to my audiobook?
Listen to audiobooks using:
- The BookFunnel app,
- DRM-free MP3 downloads,
- By streaming in the BookFunnel cloud player. The app is supported on Android (5.1+), iOS (11+), and Amazon Fire Tablet (5th Gen+).
How can I get help with BookFunnel?
For ebook and audiobook assistance, visit https://getbookfunnel.com for support.
What happens with preorders?
When you preorder, you're charged immediately. The book is automatically delivered via email from BookFunnel on the release date. If you don't receive the email, check your Spam or Promotions folder if you use Gmail. It's sent to the email used at checkout.
Payment
What payment methods do you accept?
We accept PayPal, credit cards, and Apple Pay. You can choose your preferred payment method during checkout.
Do you accept cryptocurrency?
Currently, we do not accept cryptocurrency as a payment method.
Shipping and Returns
Do you offer international shipping?
Yes, we provide international shipping to many countries. Shipping rates and delivery times may vary depending on your location, which you can calculate during checkout.
How can I track my order?
Easily track your order on our website in the "TRACK ORDER" section. Alternatively, tracking information is sent to your email upon shipment. If you encounter tracking issues, contact our customer support.
Whatis your return policy?
Our return policy varies for different product types. For detailed return information, including eligibility, procedures, and contact details, please visit our Return & Refund Policy page on our website.
Can I get a signed copy of your books?
Currently, we do not offer signed books. Keep an eye on our website for future availability.
Other Questions
Can I request bulk orders for events or book clubs?
Certainly! We accommodate bulk orders for events, book clubs, or special occasions. Please contact us at ava[at]avamarten.com with your specific requirements, and we'll assist you.
How can Istay updated on new book releases and promotions?
To stay informed about our latest book releases, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can find a sign-up option on our website's homepage or during the checkout process.
Why aren’t your books available on Kindle Unlimited (KU)?
For a book to be available in Kindle Unlimited, it must be exclusive to Amazon. This is an Amazon-enforced rule, and individual authors can't bypass it. We prioritize making our books available to a wide range of readers, including in libraries and international vendors.
Can Irequest your books in my local library?
If you can't find Ava Marten’s books in your current library catalog, it means they haven't purchased a copy yet. You can request that your library order a print or digital copy. Our books are available through the majority of vendors and in digital and print formats.